This website is still under construction. Content is being added continuously and may change at short notice. You can reach us any time by email at info@cx-routes.com or by phone on +49 177 4689302.

CX-Routes

Every customer finds their route.

Independent specialist consulting for AWS Amazon Connect – from feasibility analysis through migrating your legacy telephony to ongoing operations. DACH focus, available EU-wide.

Operations commence on 1 December 2026 – enquiries and bookings welcome now
Free Intro Call Services & Pricing
10+
Years at Amazon
100%
Focus on Amazon Connect
AWS
Certified AI Practitioner
EU
DACH & EU-wide

What's new in Amazon Connect Customer

Summaries of the latest AWS announcements and features, updated every morning.

Notice under Article 50(4) of the EU AI Act (Regulation (EU) 2024/1689). The updates in this section are generated with AI and are not editorially reviewed before publication. If in doubt, the original AWS source applies, which is linked on the news page.

See all updates

Our Services

Everything around Amazon Connect – from the Discovery workshop through the Starter and Business packages to ongoing development.

Strategy & Discovery

A Discovery workshop with target architecture and a recommended course of action – or the migration assessment of your current landscape before replacing an existing platform.

Implementation & Migration

A production-ready contact centre as the Starter or Business package – plus replacement of existing contact centre platforms up to 100 agents.

Contact Flows & Integration

IVR and routing design plus CRM connectivity via AWS Lambda – even without a native connector.

AI & Automation

AI Agents & Agent Assist, Contact Lens and Amazon Lex – self-service and real-time assistance with measurable impact.

Architecture, Security & FinOps

Reviews against AWS best practices, GDPR considerations and cost control under usage-based billing.

Fault Analysis & Development

Root-cause analysis of incidents plus a retainer for ongoing development of the routing architecture.

See packages and all pricing

Who we work with

Three situations where specialised Connect consulting pays off.

Retail & E-Commerce Healthcare Financial Services Hospitality SaaS

SMEs with customer service

Up to around 100 agents, from the first contact centre to replacing the old phone system. We bring structure to selection, business case and delivery.

Migrating from legacy systems

Ageing PBX or a classic contact centre platform reaching end of life? That is exactly where our voice background sits.

AWS partners & agencies

You have the project but no Connect expertise in-house? We also work as subcontractors on a white-label basis.

Why a boutique rather than a large SI

You talk to the builder

No presales team handing over to delivery. Whoever advises also builds.

One product, in depth

Connect instead of a generalist portfolio – including Lambda glue code and telephony connectivity.

No licence interest

We do not resell seats. If Connect is not the right fit, you will hear that in the intro call.

Short paths, clear pricing

Fixed fee where scope is clear, hourly where it is open – published on the pricing page.

Five steps to go-live

A decision point after every phase – you never commit blindly to a whole programme.

Phase 1
Discovery

Documented facts instead of estimates.

Phase 2
Design

Target architecture, agreed before anything is built.

Phase 3
Build

Iterative, with working increments you can try.

Phase 4
Go-live

Staged cutover with a defined fallback path.

Phase 5
Operations

Optional retainer for ongoing technical development.

The delivery approach in detail
About us

Cloud contact centre
with telephony roots

Over 10 years at Amazon, AWS certified, with a background in enterprise telephony: Broadworks, SBC, SIP and large-scale VoIP migrations. Precisely the combination an Amazon Connect rollout needs – cloud architecture on one side, the realities of voice on the other.

More about us
Systems
Engineer II
Amazon
M.Sc.
Electrical Engineering
and Information Technology
APN
Registration planned
Services Path · from 12/2026
EU
Data residency
GDPR-compliant by design

Let's talk

Tell us briefly where you stand – how many agents, which platform today, what triggered the question. We usually reply within 24 hours.

Request a free intro call
info@cx-routes.com +49 3423 6748410 +49 177 4689302