Specialised in Amazon Connect · AWS certified · enterprise telephony and cloud architecture from more than ten years of Amazon practice
An Amazon Connect rollout rarely fails because of the cloud. It fails because of the telephony underneath: number porting, SIP trunks, session border controllers, and the fact that the old PBX still has to run for another three weeks during cutover.
That is exactly where we come from. Over ten years at Amazon, a large part of it on voice infrastructure: Broadworks, Audiocodes, SBC, SIP – including migrating corporate sites from legacy telephony to VoIP. Plus AWS architecture and AI integration from the same hands-on practice.
This combination is rare. Cloud consultants know AWS but not telephony. Telephony houses know SIP but not Lambda. CX-Routes deliberately sits in between.
Specifically, we work with Amazon Connect Customer – the contact centre solution within the Amazon Connect portfolio.
Presented transparently – including what is still outstanding.
Partner tiers in the AWS Partner Network are tied to certifications and documented customer wins. We currently hold no partner tier – here is the honest current state and the planned trajectory.
Services Path in the AWS Partner Network – access to partner resources, training and referral structures. Registration will follow when operations commence on 1 November 2026.
Requires technical and business certifications spread across at least two people – therefore tied to building out the team.
The highest specialisation tier for Amazon Connect Customer. Requires validated partner status, a technical audit and documented customer wins.
For AWS partners: until the competency is in place we also work as subcontractors for existing Connect partners – white-label, with clearly defined roles.
Cloud infrastructure, VoIP systems and AI integration in global IT environments.
Migrating corporate sites to VoIP (Broadworks, Audiocodes, SIP), plus building a chatbot on Amazon Bedrock that answers questions about internal documentation.
Independent specialist consulting for AWS Amazon Connect – strategy, migration, integration and operations for mid-market organisations in DACH and the EU. Operations commence on 1 November 2026; enquiries and bookings are welcome now.
We do not sell licences. If Amazon Connect is the wrong choice for your case, you will hear it in the intro call – not in the third month of the project.
Contact centres process personal data and recordings. Permission and retention concepts belong in the design, not in the follow-up.
Price ranges are published openly on the services page. Fixed fee where scope is clear, hourly where it is open – no negotiation theatre.
Your team should be able to run the platform itself. Documentation and briefing are part of the project – a retainer is an offer, not a dependency model.
An intro call costs you nothing but 30 minutes – and gives you a solid assessment.