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| Item | Cautious | Optimistic |
|---|---|---|
| Current cost per month | ||
| Amazon Connect per month | ||
| Difference per month | ||
| Time saved by the AI agent per month | ||
| Value of time saved per month | ||
| One-time cost | ||
| Payback period |
Cumulative total costs from the start of the project, month by month. The chart counts platform costs plus the labor cost of talk time for all calls. Today your team handles every call. With Amazon Connect, the AI agent takes over part of them, your full share in the optimistic case and less in the cautious case, and labor costs drop accordingly. The one-time cost is added. Where a line crosses the current solution, the one-time cost has been recovered. The axis runs 10% past the longer payback period.
This is an example based on your assumptions, not a promise. Actual costs depend on your usage and your contract. Time saved only turns into money if your team uses the freed-up hours for other work.
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Our services are directed exclusively at businesses within the meaning of § 14 BGB (German Civil Code). All prices are net and subject to statutory VAT. AWS bills Amazon Connect to you directly. AWS prices as of October 8, 2026 (Europe/Frankfurt Region), converted at the European Central Bank reference rate of October 7, 2026. The one-time costs come from our services page.
Costs are structured differently than with a traditional phone system. The figures in the cards follow your inputs above.
There is a one-time cost up front for analysis, configuration and migration, in your example. After that there is no fixed monthly fee. AWS bills by call minute. For minutes a month, that comes to about , compared with today.
Amazon Connect has no per-seat license. Today, one seat costs you about a month. With Amazon Connect, spread across your team, it comes to about . If you add people, for example in peak season, costs only rise with the minutes.
According to AWS, self-service with Amazon Lex and AI agents is included in the $0.038 per-minute rate. There is no separate license for the AI agent. It saves talk time, hours a month in your example.
AWS bills every connected minute, including greetings and time in the queue. With long wait times, many minutes per person or very low current costs, Amazon Connect can cost more. For small teams, the one-time cost takes a long time to recover. The calculator shows this openly.
A calculator cannot replace a look at your actual call data and contracts. A solid business case is part of our migration assessment. If you would like to see how your numbers hold up there, let's talk.
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